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When will my item ship?
Searching for products
Manual PDF downloads
Can you ship to other than U.S.?
What shipper do you use?
How come I am not getting free shipping on my order to APO/FPO?
I can't checkout or submit my order.
Says 7% Indiana sales tax but I don't live in Indiana?
RJX parts not in stock
Layaway?
Group buys
I want to pay with a credit card but don't have a Pay Pal account?
I don't see the parts I need?
Are tritium inserts dangerous?
Walter Reed Donations
Why aren't we selling RJX parts anymore?
IN STOCK/OUT OF STOCK


When will my item ship?
All in stock items will go out as soon as we recieve the order and it has been paid. All items not in stock will ship the day we recieve them. We appologize for the delay.

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Searching for products
All products are searchable by part number. If you cant find a product and dont know the part number, contact us and we will get the number for you. Item names are now searchable also, to make the site more user friendly we have added key words to the item titles.

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Manual PDF downloads
http://www.rjxhobby.com/en/manual.asp We have a place you can download them from now also http://cid-25179161d343582f.office.live.com/browse.aspx/.Documents?sa=812732903

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Can you ship to other than U.S.?
Contact us and we will see, if you have no dealer for our products we may be able to help you. Items shipping outside the US will not be shipped free and will not be sent priority.

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What shipper do you use?
We use USPS Priority mail, we do not offer an alternative because we live 30 miles from the nearest UPS or Fedex location. The local post office is 4 blocks away and we can ship several times a day if necessary. All packages have confirmation and insurance included in shipping cost.

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How come I am not getting free shipping on my order to APO/FPO?
Just submit your order don't pay yet we will send you a invoice without shipping. You must contact us to recieve the APO/FPO discount.

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I can't checkout or submit my order.
Contact us at olivers_hobbies@live.com with the items you would like to buy and we will send you an invoice.

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Says 7% Indiana sales tax but I don't live in Indiana?
Only persons living within Indiana have to pay the sales tax.

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RJX parts not in stock
We now have a minimum order with RJX so we cannot order what we do not have in stock unless it is a large order. We are trying to work around this and will do everything we can to still get parts for everyone. For small orders we suggest contacting RJX directly and mention we cannot get small orders filled anymore and that you want to purchase through them. To help keep RJX support alive in the US and Canada we would like to ask all large orders go through us. By doing business this way RJX customers can insure they retain a dealer for parts and service here in the US. We appreciate our customers and hope you all support us on this.

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Layaway?
We do layaway, you can pay as much as you want, no minimums. Layaway lasts for 60 days, if the item is not paid for in 60 days you will be given a refund minus any shipping fees for the item you were purchaseing. If the item you want to put in layaway is not an in stock item it will not be ordered for you until it is 90% paid for unless you let us know a week in advance that you plan to pay it off early. All you need to do is contact us and let us know what you want to layaway and we will send you an invoice, you can pay through paypal when ever you want and we will deduct it from the original price. If the price of the item goes down while in layaway you will only pay the new price. We also reserve the right to sell in stock items to cash customers and replace a layaway item before the layaway is up.

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Group buys
We can offer a discount for group buys, i there are 2 or more people in a club or just want to both get the same item we will offer disconts for purchases of more than 1 heli, truck, or any major kit buy.

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I want to pay with a credit card but don't have a Pay Pal account?
You can pay through Pay Pal with a credit card without having a Paypal account.

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I don't see the parts I need?
If you don't see it we don't have it. Contact us to make sure we can get it. With the order minimum from RJX it may take awhile before we can get the part or parts you need. Other than RJX parts we can get to you within a week in most cases.

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Are tritium inserts dangerous?
Not if handled properly, under normal use they are vary safe and serve as a valuable source of light in total darkness. If a vial gets broken or cracked it needs to be disposed of properly and is very harmful if inhaled or ingested.

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Walter Reed Donations
You can send money of any amount to rcdonations@live.com through paypal or contact any of the below people to give direct. Label all donations wheather paypal or sent direct to the R/C Helicopter Project. Thank you for helping our Military! Henry Gardner, American Red Cross Volunteer Rockville, MD 301-814-6110 (kk4hg@comcast.net) cc: Wade Walrond, Senior Station Mgr. American Red Cross/Walter Reed AMC 6900 Georgia Ave., NW Building 2, Room 3E05 Washington, DC 20307 202-782-6362 (WalrondW@usa.redcross.org) Laura Hahn, Asst. Station Mgr. American Red Cross/Walter Reed AMC 6900 Georgia Ave., NW Building 2, Room 3E05 Washington, DC 20307 202-782-2067 (hahnl@usa.redcross.org)

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Why aren't we selling RJX parts anymore?
We are not selling enough RJX parts to justify spending $1,000 min. order and anywhere from $60.00 to $200.00 shipping from RJX. So with the lack in selling parts and the high cost to restock we just don't have the demand needed to stick with RJX as a product line. If RJX would not have raised the order amount on us we would still be able to carry the RJX line. But since they raised the price per order. We haven't had the demand for RJX parts and can not keep buying parts while we are not selling enough to make another order. We will still carry RC trucks, buggys and cars.

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IN STOCK/OUT OF STOCK
This site does not allow us to list items that are out of stock, we have to put a quanity in for the item to show up on our site. If you order an item that does not say IN STOCK in the title, it is NOT IN STOCK. We will do our best to get items and ship them out for customers in a timely manner, we are trying to keep prices low and be the best deal out there. We can not afford to overnight an item to you just because you think it should be in stock, we do at least have to make some money and we have small profit margin as it is. We will not tollerate rudeness from a customer because they did not read before purchasing from us, they will be refunded and sent somewhere else to do business.

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Last Updated: 19 Jul 2014 14:24:48 PDT home  |  about  |  terms  |  contact
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